Return & Refund Policy

At Gowlia, we want you to love your ritual and feel confident in your purchase.

If you are not satisfied with your order, you may request a return within 30 days of receiving your package.

To be eligible for a return:

• The item must be in its original condition

• The product must not be excessively used, damaged, or altered

• Original packaging must be included

• Clear photos of the product and packaging must be provided for review

Due to hygiene and cosmetic safety reasons, we reserve the right to refuse returns that show significant signs of use, contamination, misuse, or damage.

To start a return request, please contact us at:

hello@gowlia.com

Please include:

• Your order number

• A description of the issue

• Clear photos of the product

If your return is approved, we will provide the return warehouse address and instructions.

Returns sent without prior approval may not be accepted.

Shipping fees are non-refundable.

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method.

Digital products, including downloadable guides or PDF content, are non-refundable once delivered.

We reserve the right to refuse refund requests that do not comply with this policy.